What is an AI chatbot?
An AI chatbot is software that answers written questions in ordinary language. Older chatbots followed fixed menus. Modern ones are built on large language models, so they can understand a question asked in many different ways and reply using information you give them, such as your price list, policies and frequently asked questions.
Where a chatbot helps most
- Repeated questions: opening hours, location, fees, admission dates, delivery areas.
- After-hours enquiries: it replies at night and on Saturdays, then passes the lead to staff.
- Collecting details: name, phone number and requirement before a person takes over.
- Order and booking status, when it is connected to your system.
- Staff help: finding the right policy or procedure quickly inside the company.
Where it should not work alone
- Medical, legal or financial advice.
- Complaints and refunds, where a person should decide.
- Anything that needs information the chatbot has not been given. A chatbot that guesses can give confident wrong answers.
Language
Customers in Nepal write in English, Nepali in Devanagari, and Nepali typed in English letters, often mixed in one sentence. Test the chatbot with real messages from your own inbox in all three styles before you rely on it.
Where to place it
- On your website, as a chat window.
- On Facebook Messenger or WhatsApp, where many customers already write to businesses.
- Inside your own app or staff system.
How to introduce a chatbot safely
- Collect the fifty questions you are asked most often, with the correct answers.
- Limit the chatbot to those topics and tell it to hand over to a person for anything else.
- Tell customers they are talking to an automated assistant.
- Always offer a way to reach a person.
- Read the conversations every week and correct wrong answers.
- Do not feed it private customer data that it does not need.
What it costs
There are two parts: building and connecting the chatbot, and a usage cost that depends on how many messages it handles. A small, focused chatbot is the sensible first step; it can grow once you see which questions it answers well.
Our AI and automation service covers chatbots, document handling and workflow automation. Planning prices are on the pricing page.
