Privacy Policy

1. Introduction

Welcome to **Neuro AI Nepal**. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

2. Information We Collect

We collect personal and business information to provide and improve our services. The types of information we collect include:

• **Personal Details:** Name, email address, phone number, and address.
• **Business Details:** Company name, industry, and business address.
• **Usage Data:** Information about how you use our services and navigate our website.
• **Technical Data:** IP address, browser type, operating system, and other technical information automatically collected.

3. How We Use Your Information

We use your information strictly for the following essential purposes:

• To **provide and manage** our services and fulfill contractual obligations.
• To **improve our services** and develop new features based on usage patterns.
• To **communicate with you** effectively and respond to your inquiries and support requests.
• To send relevant **promotional materials and updates** regarding our services (you may opt-out at any time).
• To **comply with legal obligations** and protect the rights and property of Neuro AI Nepal.

4. Third-Party Services

We leverage trusted third-party services to enhance the functionality and security of our platform. These services include:

• **Microsoft Clarity:** Used for website analytics and understanding user behavior to optimize the site experience.
• **Google Tag Manager:** Employed to manage and deploy marketing and analytics tags efficiently.
• **Google Analytics:** Utilized for comprehensive website analytics and traffic analysis.
• **Google reCAPTCHA:** Integrated to protect our website forms and submissions from spam and abuse.

Please note that these third-party services operate under their own independent privacy policies, which we encourage you to review.

5. Cookies

We use **cookies**—small data files stored on your device—to enhance your experience on our website. Cookies help us remember your preferences, improve site navigation, and analyze usage. You maintain full control over your cookie preferences and can manage them anytime through your browser settings.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and satisfy the purposes detailed in this policy. For inactive clients, we implement a data minimization strategy: all associated personal and business data will be securely deleted from our system **30 days** following the last date of verifiable inactivity.

7. Data Security

We prioritize the security of your data and implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive for absolute security, it is important to acknowledge that no data transmission over the internet or digital storage system can be guaranteed to be **100% secure**.

8. Your Rights

As a user, you hold specific rights concerning your personal information, which include:

• **Right to Access:** The right to request copies of your personal data.
• **Right to Rectification:** The right to correct inaccurate or incomplete information.
• **Right to Erasure (Deletion):** The right to request the deletion of your information, subject to certain legal conditions.
• **Right to Restriction of Processing:** The right to limit how we use your information.
• **Right to Data Portability:** The right to receive your data in a structured, commonly used format.
• **Right to Object:** The right to object to the processing of your information based on legitimate interests.

To exercise any of these rights, please submit your request to **[email protected]**.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will become effective immediately upon posting the updated policy on this page, accompanied by a revised "Last Updated" date. We encourage you to review this policy regularly.