Small problems, lost enquiries
Visitors rarely complain about a website. They simply leave. These ten mistakes are the ones we find most often when a business asks us why its website brings no enquiries.
1. It loads slowly
Large photos and heavy sliders make pages slow on mobile data. Fix: compress images and remove effects that add nothing.
2. It is hard to use on a phone
Most visitors in Nepal use a phone. Fix: design for the small screen first, with readable text and large buttons.
3. The first screen does not say what you do
A slogan such as "Excellence in service" tells a visitor nothing. Fix: state the service and the place, for example "Dental clinic in Birendranagar".
4. Contact details are hard to find
Fix: put the phone number at the top of every page and make it tappable. Add a map and opening hours.
5. The contact form does not work
Forms often break silently after a hosting or email change. Fix: send yourself a test message every week.
6. There are no prices or price ranges
Customers who cannot judge the cost often do not ask. Fix: give a starting price or a range.
7. The content is out of date
An old notice or a festival offer from last year suggests the business is inactive. Fix: review the site every month.
8. It shows "Not secure"
Browsers warn visitors when a site has no SSL certificate. Fix: switch to HTTPS; most hosting includes a free certificate.
9. It uses stock photos only
Customers want to see your real premises, team and work. Fix: take clear photos with a phone in daylight.
10. There is no next step
Every page should end with one clear action: call, send an enquiry, book or buy.
A five-minute test
Ask someone who has never seen your website to open it on their phone and find your phone number, one price and your location. Watch without helping. Where they hesitate is what you should fix first.
Need a second opinion?
We review existing websites and rebuild them when that is cheaper than repairing. See web development, SEO services and the website maintenance checklist, or send us your website address.
